Privacy Policy

Privacy Policy at Naturpote

1. Introduction

At Naturpote, I take the protection of your personal data seriously. I want you to feel safe when you visit the webshop or shop with me.

This privacy policy explains how I collect, process, and protect your information – as well as your rights.

The processing is carried out in accordance with applicable legislation, including the General Data Protection Regulation (GDPR) and the Danish Data Protection Act.

2. Data Controller

Naturpote.dk
Vinkelsti 37
7700 Klitmøller
Denmark

Phone: +45 23 67 25 20
E-mail: kontakt@naturpote.dk
CVR no.: 45485390

I am the data controller for the processing of your personal data.

3. What information is collected?

I only collect the information necessary to provide my services:

3.1 Contact information

Name
Address
Phone number
Email address

3.2 Purchase and payment information

Order and delivery information
Payment information (handled via secure payment solutions)
Invoice and order history

3.3 Technical data

IP address
Browser and device information
Behavior on the webshop (e.g., clicks and visits)

3.4 Communication

Emails and inquiries via contact form or phone

4. Purpose of processing

Your information is used for:

Processing and delivery of your orders
Customer service and support
Improving the webshop and user experience
Sending newsletters (only with consent)
Marketing and advertising (e.g., via Google and social media)
Compliance with legal requirements, including bookkeeping
Internal statistics and analysis

5. Cookies

5.1 What are cookies?

Cookies are small text files stored on your device to make the website function and improve your experience.

5.2 What are they used for?

To make the webshop function correctly
To remember your choices
To analyze traffic
To target marketing

5.3 Consent

Upon your first visit, you will be asked to decide on cookies. You can change or withdraw your consent at any time.

6. Disclosure of information

I do not disclose your information to unauthorized third parties.

However, trusted partners (data processors) are used to help operate the webshop, for example:

Shopify (webshop platform)
Simply.com (hosting)
Email platform (newsletters)

All partners process your information only according to instructions and in compliance with data protection legislation.

7. Storage of information

Your information is stored only as long as necessary:

Accounting data: 5 years (in accordance with the Danish Bookkeeping Act)
Purchase information: up to 2 years
Newsletter: until consent is withdrawn
Inquiries: until the case is concluded

Information is subsequently deleted or anonymized.

8. Your rights

You have the right to:

Access your information
Have inaccurate information corrected
Have your information deleted
Restrict processing
Object to processing
Have your data handed over (data portability)

Contact: kontakt@naturpote.dk
I will respond to your inquiry within 30 days.

9. Complaint

You can complain to:

The Danish Data Protection Agency
Carl Jacobsens Vej 35
2500 Valby
www.datatilsynet.dk

10. Changes

I reserve the right to update this policy. The latest version will always be available at naturpote.dk.

Last updated: March 17, 2026